Service Desk Solutions
Full service without any surcharge: 1 + 1 = 3
You may not realise it but your service desk is often the heart of your company. After all, you want your staff to be able to get back to work as quickly as possible if there is a glitch in your ICT infrastructure, because if not, you suffer losses. DataFlow ensures that at least you need not worry about your service desk; it is in good hands with us.
Bespoke formula
There are several ways in which DataFlow can help you manage your service desk. Whatever managed staffing or outsourcing formula you choose, we always guarantee a bespoke approach and personal interaction, where we listen to what your needs are and join you in looking for the appropriate solution.
Back-up guaranteed
Our Service Desk Solutions department offers you a whole range of options: from seconding to fully managing your service desk or using an adjusted model. In addition to our years of experience in the world of consultancy, we also have an extensive back-up pool of experienced support engineers at our customers' disposal. This enables us to guarantee that the service desks entrusted to us are continuously monitored and managed, as is the case at Portima, Securitas, Bridgestone, Coca-Cola, bpost and Bank van Breda.
Internal Service Desk
As a matter of fact, our service desk line of business is not limited to managing the back-up team: we also have an internal service desk for remote support and we can help our customers analyse their processes and implement ITIL procedures. This allows our customers to focus on their core business and to entrust their service desk to a permanent and reliable partner cost-efficiently.