Service Desk Solutions
Full service without any surcharge: 1 + 1 = 3
There are several ways in which DataFlow can help you manage your service desk. Whatever managed staffing or outsourcing formula you choose, we always guarantee a bespoke approach and personal interaction, where we listen to what your needs are and join you in looking for the appropriate solution.
Our Service Desk Solutions department offers you a whole range of options: from seconding to fully managing your service desk or using an adjusted model. In addition to our years of experience in the world of consultancy, we also have an extensive back-up pool of experienced support engineers at our customers' disposal. This enables us to guarantee that the service desks entrusted to us are continuously monitored and managed, as is the case at Portima, Securitas, Bridgestone, Coca-Cola, bpost and Bank van Breda.
Internal Service Desk
As a matter of fact, our service desk line of business is not limited to managing the back-up team: we also have an internal service desk for remote support and we can help our customers analyse their processes and implement ITIL procedures. This allows our customers to focus on their core business and to entrust their service desk to a permanent and reliable partner cost-efficiently.